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Us
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05/13/2011 - 9:00 p.m. |
This page covers Customer Service, Our Guarantee, Our Free
Shipping Offer,
Ordering Information and Shipping Information
and our Secure Credit Card Transactions!
We have tried to cover any questions that you might have, on just one page!
There are more than 5000 different items in stock at our
online store — with new products being added to our
Flags and etc. collection almost constantly. We aim to
please our customers and want you to have a pleasant,
convenient online shopping experience!
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Customer Service
Our goal is to please our customers and we want you to have a pleasant,
convenient shopping experience. Our
friendly Customer Service Department will answer your product and general
questions. If you have questions about
the status of an order please provide us your website order confirmation number
and order date, and include your
name and complete shipping address. For the fastest response, please contact
Customer Service by e-mail at:
rkeithrice@msn.com.and
make the subject line read: "Customer service"
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Our Guarantee
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Flags and etc. guarantees 100% satisfaction and we stand behind our products.
Our merchandising team searches
for unique, high-quality, and affordable items — we search for gifts
that we ourselves would like to
receive! That's
why you can shop our online store with complete confidence.
If an item arrives damaged or incomplete, please e-mail us immediately. Please include your order track
We WILL make it right!
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Free Shipping Offer
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Ordering Information
Order Processing, Shipping & Handling Policies
All orders are promptly processed and shipped out within 1-2 business days
directly from Flags and etc.'s warehouse
located in Colorado Springs, Colorado. Please note that all items ordered are
not necessarily shipped together.
Standard Ground Delivery* - UPS Ground Service
Flags and etc.'s standard shipping method is USPS Ground Service, which
normally takes 3-14 days depending on your
shipping destination's zone.
See the map a below
for typical total order processing and UPS ground delivery time estimates within
the 48 states.
Please allow additional time for delivery during
holidays.
Status of an Order
Customer Service will answer questions related to your website order.
Please
provide us your website order
confirmation number and order date, and include your name and complete shipping
address.
Customer|
Service will also answer your product and general questions. If you are
requesting a delivery tracking number please
see
Order Confirmation #s & Delivery Tracking #s
above.
Our Customer Service e-mail address is:
rkeithrice@msn.com. and make the subject line
read: "Customer Service" or
"Tracking Request". Please include your phone number in that email!
Please
include your order tracking number, full name, and shipping address in all
e-mail or customer service
correspondence.
Order Confirmation #s & Delivery Tracking #s
You will receive an automated e-mail confirmation along with an Flags and etc.'s
order number immediately after you
place your online order.
Please
save your order confirmation e-mail!
Please include your order number in all e-mail
or other correspondence.
Please also include your full name and shipping destination address.
Delivery vendor tracking numbers from UPS or USPS are
not
immediately
available.
In two to three business days, you'll
receive a shipping confirmation email with your Standard UPS Ground or Rush UPS
2-Day Air tracking number so that you
can track your package at the UPS or USPS website.
Please note that the shippers may take an additional day or two to post package
progress. For estimated delivery dates,
please see the map and information above.
If your order is shipping via USPS Priority Mail out of the 48 states, your
shipping confirmation email includes the tracking
number, but package progress and estimated delivery date are not available at
the US Post Office website. If your order
is shipping to a PO Box address, UPS Basic package progress is available at the
UPS website, but estimated delivery
dates are not available.
Overdue Arrivals
If your package is late to arrive, please do not hesitate to contact us! Please
allow the normal maximum order fulfillment
times shown in the
map above. After allowing order
processing and delivery time as shown on the map, please
e-mail
customer service to request tracking detail.
For the fastest reply, please include your order number and the words "tracking
request" on the email subject
line.
Please include your order
tracking number, full name, and shipping address in all e-mail or customer
service correspondence.
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Shipping Information
Shipping and Handling
Flags and etc. ships throughout the United States of America including US territories, and to military APO
We accept credit cards issued from non-US banks, but only when they are
submitted through PayPal. The
customer must understand that there may be a delay in processing, however!
Shipping Rates and Information
All orders are promptly processed and shipped within 1-2 business days. Our
standard shipping method is USPS
Ground. Express/rush shipping is available for an extra charge within the 48
contiguous states only. For more
information about "Rush" delivery, please see chart below.
Please note that all items ordered
are not necessarily shipped
together.
Free Shipping!
Standard ground shipping in the 48 contiguous United States is free for all
online credit card orders
over $74.99. This free shipping offer is limited to the 48 contiguous states
only. To ship to Alaska, Hawaii, Puerto
Rico, Guam, US Virgin Islands, and military APO addresses please see below, for
more information.
30-Day Inspection Period.
If your selection does not meet your every expectation,
Please contact us immediately for a "Return Authorization".
Number. You then can simply return it within our 30-day inspection period for a
prompt exchange or refund of your
purchase price (excluding
originating shipping and handling fees; customer
pays return shipping). Items must be
returned in the
original packaging. Please include the original invoice,
or
a copy thereof.
Returns received after our 30-day inspection period are subject
to a 20% merchandise restocking fee. We reserve
the right to
refuse returns after 60 days. If the credit card used on your purchase has
expired, we cannot refund
your credit
account; instead we will issue you store credit.
Our full money-back no-questions-asked guarantee return policy does applyto all orders.
Return Policy & Money-Back Guarantee
Flags and etc.
guarantees 100%
satisfaction and we stand behind our products. Our merchandising team searches
for unique, high-quality, and affordable items — we search for gifts that we
ourselves would like to receive! That's
why you can shop our online store with complete confidence.
If an item
arrives damaged or incomplete, please
e-mail us
immediately
for a "Return Authorization" Number.Please
include your order number, name, and shipping address.
We WILL make it right!
Please do not ship back a defective or damaged item before contacting us
and getting a "Return Authorization"
Number first! That number will be sent the same day that it is requested!
Shipping Outside of the Continental USA
We do ship to Alaska, Hawaii, Puerto Rico, Guam, and Virgin Islands. For an
additional fee we also ship to US Military
APO and FPO addresses, as well as to foreign countries like(Canada,
Australia, Japan, Europe, etc.) but customers
are cautioned and made to understand
that they are responsible for all the
enormous shipping costs, duties, and
international Customs hassles, plus long delivery times. Please see chart below
for rates.
Rush Shipping
Flags and etc. cannot send "Over-Night" deliveries.
"Rush"
shipping is available for an additional charge within the 48
contiguous United States of America only. Our express delivery service takes a
minimum
of 3 full business days, allowing
one full business day for warehouse order processing. Please allow 1 additional
business day, particularly during holidays
and busy shipping periods. The minimum charge for rush delivery shipping is $20.
Please see chart below for shipping rates.
How to Select "Rush" Delivery for Your Order
When you checkout, select
Rush!!! UPS 2-Day Air as your
shipping method. The website will automatically calculate the
"Rush" shipping charges. These shipping rates charges are also listed below, for
your convenience.
Should the request be made to ship via UPS Ground service this requires a
physical address and they due not deliver
to PO Box addresses. Orders sent to PO Boxes ship via UPS Basic, a partnership
between UPS and USPS, and may take
longer to arrive, plus there is an additional fee. Please see chart below for
these shipping rates.
UPS 2-Day Air Tracking Numbers
UPS tracking numbers are not immediately available. In two to three business
days, you'll receive a shipping confirmation
email with your Rush UPS 2-Day Air tracking number so that you can track your
package at the UPS website. Please note
that UPS may take an additional day or two to post package progress. Often your
Rush order will be delivered before
tracking info is posted at the UPS website.
Most of our "Rush" packages do arrive in 3 business days. Please allow the full
4 business days during peak shipping periods
and holidays. If your package is overdue, please
e-mail customer service
immediately for tracking assistance.
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Rush! Delivery: 2-Day Air Express Shipping Service* |
Flags and ect. "Rush" Shipping Rates  UPS
2-Day Air Service
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RUSH! shipping is available within the Continental United States only. Flags and
etc. cannot send "Over-Night" deliveries. UPS
2-Day Air shipping normally takes 3 full business days to arrive, allowing 1
business day for warehouse order processing. We
do not guarantee delivery within 3 business days. Please allow 1-2 business days
for warehouse processing and 2 business
days for UPS 2-Day Air shipping. Please allow the maximum delivery time (4
business days) during peak shipping periods and
holidays. Large, heavy items may cost more to "Rush" ship. Our full money-back
no-questions-asked guarantee return policy
does apply, however the customer does incur the actual original shipping costs.
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Shipping to US Military APO & FPO Addresses |
| APO Airmail Shipping |
Flags and etc. Military APO & FPO Shipping Rates  USPS
Priority Mail
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Flags and etc. PO Box Address Shipping Rates
UPS
Basic
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Minimum Order Amount |
Maximum Order Amount |
Shipping Amount |
|---|---|---|
| $1.00 | $9.99 | $9.95 |
| $10.00 | $19.99 | $10.95 |
| $20.00 | $29.99 | $11.95 |
| $30.00 | $34.99 | $12.95 |
| $40.00 | $49.99 | $13.95 |
| $50.00 | $59.99 | $14.95 |
| $60.00 | $69.99 | $15.95 |
| $70.00 | $79.99 | $16.95 |
| $80.00 | $89.99 | $17.95 |
| $90.00 | $99.99 | $18.95 |
| $100.00 | $124.99 | $19.95 |
| $125.00 | $149.99 | $21.95 |
| $150.00 | $174.99 | $23.95 |
| $175.00 | $199.99 | $25.95 |
| $200.00 | Over $250.00 | Website will calculate during checkout. |
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Secure Credit Card Transactions
We do accept credit cards issued from non-US banks, for those who use
PayPal, however the customer must
understand, there could be a delay in the approval process.
Our website is equipped with the latest security technology — a Digital ID and
the Secure Sockets Layer (SSL)
protocol. Our Digital ID features today's strongest cryptographic techniques to
ensure your information isn't
tampered
with. If you access the Flags and etc. site using a secure browser such
as Netscape or Internet
Explorer, the personal
data you send us (name, address, phone number, credit
card information, etc.) is 128-bit
encrypted for your protection
during the transmission process and can only be
decoded by Flags and etc.
You'll know that you're on a secure page during checkout because you'll see "https"
instead of the usual "http"
in the
URL address window of your browser. You should also see a locked icon
displayed in your browser when
you're on web
pages where secure info such as a credit card number is required.
If you have any concerns about the security of ordering online at Flags and etc. or would prefer
not to order online, we
also accept snail mail and email orders. Please, never
include your credit card number or
any sensitive information in
email (to any site) because email is not secure.
For your added security, Flags and etc. requires complete address verification on all credit card transactions.
While we use encryption to protect sensitive information
transmitted online, we also protect your information offline.
Only employees who need the information to perform a specific job (for example,
billing or customer service)
are granted
access to personally identifiable information. The computers /
servers in which we store personally
identifiable information
are kept in secure environment.
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Should you have
any problems or questions of this site,
please contact
R. Keith
Rice,
Webmaster
We will get back to you ASAP!
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Copyright © 2001 - 2011 Flags and etc. All Rights Reserved. |
